Orders & Payment

All pieces are handmade in small batches. Orders are processed once payment is received, usually within 2–3 business days.
We accept major credit cards, PayPal, and Apple Pay. All prices are listed in AUD and include GST where applicable.

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Shipping & Delivery

Domestic orders ship via Australia Post Express or Courier with tracking.
International shipping is available at checkout. Delivery times vary by region.
You’ll receive tracking details once your order has been dispatched.
Please note that we can’t take responsibility for delays caused by customs or postal services.

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Returns & Exchanges

Each piece is carefully inspected before shipping.
If your item arrives damaged, please contact us within 7 days of delivery with your order number and photographs so we can assist.
Because our jewellery is handmade and often made to order, we can’t accept returns for change of mind or sizing errors. However, we’re happy to discuss exchanges or repairs on a case-by-case basis.

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Cancellations & Changes

Orders may be cancelled or modified within 24 hours of purchase.
After that, your piece may already be in production and we can’t guarantee changes.

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Repairs & Warranty

We offer complimentary repairs for any manufacturing faults within six months of purchase.
For accidental damage or wear-and-tear, we can usually provide a quote for repair.
Please email care@[yourdomain].com with clear photos and a brief description.

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Packaging & Sustainability

All orders are packaged in recyclable materials and presented in our signature box or pouch, ready for gifting.
We aim to minimise plastic and source responsibly at every step.

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Contact

For questions about your order, shipping, or repairs:
contact@acanthus.au
We’ll reply within 1–2 business days.

All purchases are subject to our Terms of Service and Privacy Policy.